Return/Refund Policy

Firstly, Thank You for your potential business.  We strive to offer our customers the utmost service and quality in our industry. Please read carefully the contents below as they may provide our strict policy as a leader in food-safe, quality, customized, responsibly sourced packaging needs.  EACH and EVERY order made to or using our site must adhere and agree to all these conditions. We keep record of this agreement made in conjunction with every order.

 As CustomPaperCup.com specializes in customized product ALL SALES ARE FINAL. As a client, you are provided an invoice for review and a pre-production digital proof prior to production. Upon verbal or written approval of your artwork proofs- your order is scheduled and space is reserved in our production queue. Upon your approval of artwork proofs, clients are liable for the total due of the order, setup costs, and all applicable shipping charges. If your delivery address is in Canada we require all shipping elements are handled on the client end. If you feel there is an error in the manufacture of your goods please respond to us directly at custom@custompapercup.com via written email with picture within 48 hours of your receipt of goods. If there is an error in the manufacture of your goods we will do our best to remedy the situation.  If by rare chance there is an error of your print in ANY way, RETURN IS REQUIRED PRIOR TO REPRINT.  Our office will provide you return-labels to ship the goods back free of charge and product will be re-manufactured and shipped back adherent to your prior approved specifications.  In some cases, if clients wish to keep the misprinted goods and utilize them- we may offer discount on future orders.  If (for any reason) your order has been placed and canceled prior to artwork proof approval it will incur a $200 cancellation charge per size/print. We DO NOT at ANYTIME provide discounts or refunds for delays in production or delays caused by shipper. By placing your order and deposit through this site you are agreeing to pay any balance in total prior to the final shipment of your goods. If in the event an outside collections agent is needed- client is responsible for any and all charges with regards to collections and legal fees. We reserve the right to file BBB complaints, social media statements, legal theft charges, and/or file an official complaint with the client home Secretary of State for any unpaid accounts. In the event your order is delayed we may offer a client blank cups at the cost of production. We reserve the right to charge clients a $5 per case/per week storage fee for orders not accepted within 7 days of completed production. If ordering on terms, paper and plastic goods may require varying times to transact your total due prior to shipment of goods.