As CustomPaperCup.com specializes in customized product ALL SALES ARE FINAL. As a client you are provided an invoice for review and a pre-production digital proof prior to production. Upon verbal approval of your artwork proofs- your order is scheduled and space is reserved in our production queue. Upon your approval of artwork proofs, clients are liable for the total due of the order, setup costs, and all applicapable shipping charges. If your delivery address is in Canada we require all shipping elements are handled on the client end. If you feel there is an error in the manufacture of your goods please respond to us via written email with picture within 48 hours of your receipt of goods. If there is an error in the manufacture of your goods we will do our best to remedy the situation. If your order has been placed and canceled prior to artwork proof approval it will incur a $200 cancellation charge per size/print. Our average order turnaround time is 15 business days from approved artwork- however we DO NOT at anytime provide discounts or refunds for delays in production or delays caused by shipper. By placing your order and deposit through this site you are agreeing to pay any balance in total prior to the final shipment of your goods. If in the event an outside collections agent is needed- client is responsible for any and all charges with regards to collections and legal fees. We reserve the right to file BBB complaints and file an official complaint with the Secretary of State for any unpaid accounts. In the event your order is delayed we may offer a client blank cups at the cost of production. We reserve the right to charge clients a $5 per case/per week storage fee for orders not accepted within 7 days of completed production. If ordering on terms, paper and plastic goods may require varying times to transact your total due prior to shipment of goods.